VORTEX® Food-for-Thought

• How do i place an order?

Ordering is fast, easy, and safe. Simply add all the items you need to your shopping cart, then proceed to check-out. You will be prompted to choose your delivery and payment methods. Once you've paid for your order, sit back and relax. Our driver will be with you in no time.

• Can i cancel my order?

As long as we have not yet started preparing your order, you're able to cancel your order. If we have already started preparing your order and you want to cancel, please get in touch with us direct.

• Can i pre-order in advance?

Certainly! You have the option to schedule orders up to one week in advance and select a delivery time from midday onwards. Simply choose 'On-Point' as your delivery method and complete the necessary fields.

• Can i add to my order?
  

You can contact our logistics team on +44 7764 529 020 and we’ll do our best to make sure you get all the items you need added to your order.

• Issue with your order?
  

No problem! We have a dedicated team that looks after your entire experience, We also understand that sometimes things might go wrong. If this is the case, you can call and speak to our customer service team and report any issues at enquiries@DotzZ.co.uk or on +44 204 541 2022

• What if my order is late?
  

Occasionally, unforeseen circumstances beyond a rider's control may lead to a delay. Whenever possible, we will make proactive efforts to contact you if we anticipate that your order may not arrive within the estimated delivery time. Our team will then prioritize getting your order to you as swiftly as we can.

• Can i order via telephone?
  

Certainly!, we are delighted to accept phone orders as usual and are equipped to process payments over the phone using our safe and secure POS system. For any orders, simply dial 020.4541.2022 during office hours. Alternatively, during after hours, feel free to reach out to our logistics department at 077.64.529.020 and they can process an order for you.

• What if I'm not home?

If you anticipate that you may not be available at the designated delivery location to receive your order on time, please inform us by contacting our sales team at +44 204 541 2022. Upon arrival at your delivery address, your rider will make every effort to contact you if any issues arise. In the event that they are unable to reach you, our Customer Service team will attempt to communicate with you via phone and email. It is important to monitor your email during the delivery period for any updates. If we are unable to reach you and the order cannot be delivered, your rider will wait for a maximum of 10 minutes before departing. In such a scenario, you will still be billed for the order. To avoid this situation, it is advisable to verify your contact and address details thoroughly.

• Do you accept cash?

We kindly request that all deliveries be paid for using card payments. This helps us ensure a seamless and secure transaction process for our customers, while also promoting a safer working environment for our drivers/riders. To pay with cash, we are pleased to offer this option for orders that are collected in person.

• Is there a minimum spend?
  

Depending on delivery method you choose, You are welcome to order any quantity that meets your needs.

• How do i pay?

We accept payments made with all major credit and debit cards using our globally recognized payment processor, 'Square'

• 
  Is my payment secure?
  

Absolutely!. Your payment and all credentials are 100% safe and secure at all times.

• What is Square-Pay?
  

'Square' is a financial service provider, acting as an online mobile payments processor.

• Can i pay using PayPal?

Unfortunately! we are not currently accepting PayPal payments.

• How do i redeem my voucher?

If you possess a voucher code, you can easily redeem it during checkout on the app or website. Just head to your basket and enter the code in the 'Redeem Coupon' section on the checkout page.

• Do you accept crypto?
  

No!, This option is not currently available at present, however we are in the process of implementing secure technologies and all who have subscribed to our newsletter will be notified the moment this has launched.

• What areas do you deliver to?

SE - South-East, London, UK

BR - Bromley, London, UK

DA - Dartford, Kent, UK

CR - Croydon, London, UK

• How quick can you deliver?

We have a variety of delivery options you can choose from depending on urgency. including our 'On-Demand' service which can potentially have your goods from thought to fridge within minutes.

• Can i book a time specific delivery?

Yes!, simply select 'On-Point' as your delivery method and complete the details form, we will then process your order accordingly to ensure your criteria is met with precision.

• Do you deliver Alcohol and Tobacco?

Most certainly do indeed!, Considering Alcohol & Tobacco was the only two options on our menu when we began our journey in the year 1999/2000.

• How much does delivery cost?

We offer a variety of delivery options to accommodate everyone, including instant deliveries, same-day, next-day, or name-day.

• Do you deliver over-seas?

Yes!. We can arrange shipping Over-Seas no problem. Terms & Conditions apply along with some limitations.

** This option is temporarily suspended.

On-Demand |Instant Delivery.

'Same-Day Delivery' |Basic delivery service.

Dispatched instantly using one of our 'Street Streamers'

(estimated arrival 10 - 60 minutes)

Flat Rate: ….  = £6.49

Min. Spend:. = £0.00

Available for:  Ground 0 Only

Same-Day |Delivery 12 hours.

'Same-Day Delivery' |Express delivery service.

Dispatched using one of our 'Street Streamers'

(estimated arrival within 12 hours)

Flat Rate: ….  = £3.49

Min. Spend:. = £25.00

Available for:  Ground 0 Only

Next-Day |Delivery 24-30 hours.

'Next-Day Delivery' |Basic delivery service.

Dispatched using one of our 'Street Streamers'

(estimated arrival 28 hours)

Flat Rate: ….  = £1.99

Min. Spend:. = £65.00

Available for:  Ground 0 and Level 1

On-Point |Scheduled Delivery.

'Name-Day Delivery' |Scheduled delivery service.

Dispatched using one of our 'e-Lite Couriers'

(estimated arrival 24 hours + requested time)

Flat Rate: ….  = £6.49

Min. Spend:. = £65.00

Available for:  Ground 0 and Level 1

Nationwide |Standard Delivery.

'Nationwide Delivery' |Standard delivery service.

Dispatched using one of our 'e-Lite Couriers'

(estimated arrival 2-14 working days)

Flat Rate: ….  = £4.49

Min. Spend:. = £50.00

Available for:  Ground 0 and Level 1

• Do you supply vape products?

Unfortunately!. we do not stock or supply any vaping products of any kind.

• Can i order items not listed?

If you cannot find a specific product in our store, please feel free to contact us. We are committed to making every effort to locate and provide the item for your next purchase.

• Can i purchase alcohol?

Yes!. ID is Required!... Strictly over 21+

• Can i purchase tobacco?
  

Yes!. ID is Required!... Strictly over 21+

• Cheap low-cost produce.

Offering low prices on cheap products is of no benefit to anyone. Cheap products are generally lower in price due to the lack of quality ingredients and are manufactured solely to cut costs without any consideration for nutrition. When consumers purchase these cheap products, they may end up sacrificing their health and well-being for the sake of saving money. It's important to prioritize quality and value when making purchasing decisions, as investing in higher-quality products can lead to better long-term outcomes for both individuals and the environment.

• Branded Products.
  

Our goal is to collaborate with top-tier industry leaders, representing companies worldwide that have demonstrated innovation, strong branding, and mastery of their products with a deep sense of honour and integrity. This commitment results in carefully crafted final products designed to deliver maximum satisfaction to the consumer. By partnering with these esteemed industry leaders, we aim to create a synergy that elevates the overall quality and impact of our offerings, ensuring that our consumers receive nothing short of excellence. Through this collaboration, we strive to set new standards and push boundaries, ultimately shaping the future of the industry.

• What if i have allergies?

For any concerns related to allergies, we recommend referring to the guidance and advice provided by the manufacturer of the items you require, additionally, you may wish to consult your local general practitioner for further assistance.

• Do you have an App?

We regret to inform you that unfortunately we do not offer a mobile app. To stay informed about its future availability, we encourage you to subscribe to our newsletter. This will ensure that you are among the first to receive updates when our app is released. Thank you for your understanding.

We value and appreciate your thoughts and feedback.